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Terms & Privacy

The rules for using MaidFinder and how we look after your personal information, in one place and in plain English.

Last updated: 5 October 2026. Questions about anything on this page? Email wecare@maidfinder.ae or call +971 52 189 3330.

This page has two parts: the Terms & Conditions that apply when you use maidfinder.ae and our maid app, and our Privacy Policy that explains what personal data we collect, why, and the choices you have. By creating an account or using the site you agree to both.

Terms · About MaidFinder

MaidFinder (“MaidFinder”, “we”, “us”) runs the website maidfinder.ae and the maid app at maidfinder.ae/maid. We are a DED-licensed company in Dubai, United Arab Emirates (trade licence TL No. 761784) and are affiliated with Tadbeer. We have helped UAE families find domestic workers since 2012.

“You” means anyone who visits the site or has an account, whether you are a family looking to hire (a “family”) or a domestic worker who has a profile (a “maid”). You must be at least 18 to create an account.

What MaidFinder does, and does not do

  • MaidFinder is an online platform where families can browse verified maid and nanny profiles and, with an access package, contact the maids directly. There are no agency fees.
  • We are not the employer of any maid listed. Any job offer, salary, working hours and contract are agreed directly between the family and the maid. Visa and employment procedures must be completed through a licensed Tadbeer centre or the relevant UAE authority.
  • We check each profile before it is published and mark it as verified once our team has reviewed it. Verification reduces risk but is not a guarantee. Information can change, and a maid may become unavailable at any time.
  • Please interview every candidate, check original documents, and complete the visa and contract steps properly before anyone starts work. See our interview guide and hiring guide.

Your account

  • Give accurate information and keep it up to date. One person, one account.
  • Keep your password private. You are responsible for what happens under your account. Tell us straight away if you think someone else has used it.
  • We may suspend or close an account that breaks these terms, is used to mislead or harass others, or puts anyone at risk.
  • You can ask us to close your account at any time (see “Your rights” below).

Access packages and payments

  • An access package gives a family access to maid contact details (phone number, WhatsApp and email where shown) for a fixed period: the current packages, prices and durations are shown on our packages page at the time you buy.
  • Packages are a one-time payment. They never renew automatically and we never charge you again without you choosing to buy again.
  • You can pay by Visa, MasterCard, PayPal or bank transfer. Card payments are processed by our payment partner (Telr) and PayPal; we never see or store your full card number. Prices are in UAE dirhams (AED); PayPal payments are converted to USD at the rate shown at checkout.
  • Access starts when your payment is confirmed (for bank transfers, once we have received and matched it). Access is personal to your account. You must not share your login, resell contact details, or copy profiles in bulk.
  • Because access begins as soon as payment is confirmed, package fees are not refundable except where UAE law requires it or under our MaidFinder Visa Protection, whose conditions are set out on that page. Promo codes apply only at the checkout where you enter them and cannot be combined or exchanged for cash.
  • If a payment fails or you think you were charged wrongly, contact us with your order number and we will look into it promptly.

Maid profiles and content

  • If you are a maid, you promise that your profile, photos and documents are yours, true and not misleading, and that you have the right to share them.
  • You allow MaidFinder to publish your profile (name, photo, nationality, experience, skills, languages, salary expectation and similar details) on our site, in search results, in our marketing and in emails to families. Your phone number, WhatsApp and email are shown only to families with an active access package. Your passport, visa and CV documents are seen only by our team.
  • You can edit or remove your profile at any time. Families who already saw your details may have kept a copy; we cannot control that.
  • Maids never pay MaidFinder to be listed. If anyone asks you for money to be hired through MaidFinder, please tell us immediately.

Aya, our AI match assistant

  • Aya turns a description of what you need into a ranked shortlist of available profiles. The ranking is automatic and based on the details you give and on the profile information. It is a suggestion to save you time, not advice or a guarantee that someone is suitable.
  • Aya is free for signed-in families up to a monthly limit shown on the page and unlimited with a live access package. We keep the searches you run and any thumbs-up or thumbs-down you give so we can improve matching.

Acceptable use

  • Do not scrape, copy or republish profiles or contact details, or use automated tools to collect them.
  • Do not harass, threaten, discriminate against or mislead anyone, and do not use contact details for anything other than a genuine hiring enquiry.
  • Do not try to break, overload or gain unauthorised access to the site, other accounts or our systems, and do not upload anything harmful.
  • Do not post unlawful content or anything that infringes someone else’s rights.

Our content and third-party links

The MaidFinder name, logo, design, text and software belong to us or our licensors. You may view and print pages for your own use but may not copy or reuse them commercially without our written permission. Links to other websites are for convenience; we do not control and are not responsible for them.

Limits of our responsibility

  • The site and app are provided “as is”. We work hard to keep them accurate and available but cannot promise they will always be error-free or uninterrupted.
  • To the extent UAE law allows, MaidFinder is not liable for the actions or omissions of any family or maid, for decisions you make based on a profile or on Aya’s suggestions, or for indirect or consequential loss.
  • Nothing in these terms limits any right or liability that cannot be limited under UAE law.

Changes, ending the agreement and governing law

  • We may update these terms and the privacy policy from time to time. The date at the top shows the latest version; if a change is significant we will tell you by email or on the site. Using MaidFinder after a change means you accept it.
  • You may stop using MaidFinder at any time. We may suspend or end access if these terms are broken.
  • These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and the courts of Dubai have jurisdiction, without affecting any right you have under mandatory consumer law.

Privacy · Who we are

MaidFinder (trade licence TL No. 761784, Dubai, UAE) decides how and why your personal data is used on maidfinder.ae and the maid app, and is responsible for it under the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (“PDPL”). Contact us about privacy at wecare@maidfinder.ae.

What we collect

From families

  • Account details: name, email address, phone number and a password (stored only as a one-way hash).
  • Activity: maids you save as favourites, packages you buy, sign-in history, the searches you run with Aya and your feedback on the results.
  • Payment records: order number, package, amount and status. Card details go directly to Telr or PayPal; we never receive them.

From maids

  • Profile details: name, phone number, WhatsApp, email, age, nationality, religion, marital status, location, visa type and expiry, availability, salary expectation, experience, skills, languages, education and work history, and your own description.
  • Photos, and documents you upload such as your CV or passport copy.
  • Account and sign-in details, and the progress of your profile.

From everyone

  • Technical data: IP address, browser and device type, pages visited and referring page, collected through cookies and similar tools (see “Cookies”).
  • Messages you send us by email, phone, WhatsApp or our contact form.

Why we use it

  • To provide the service: create and secure your account, publish maid profiles, let families with an active package contact maids, process payments, run Aya and give support.
  • To keep the platform safe: verify profiles, detect fraud and misuse, and enforce our terms.
  • To communicate: send service emails (verification, receipts, password resets). With your consent or where the law allows, send news and offers: you can unsubscribe in one click from any marketing email.
  • To improve MaidFinder: with your consent, analyse how the site is used and measure our advertising.
  • To meet legal duties, such as accounting records and requests from authorities.

Who can see your data

  • Maid profiles: your name, photo and professional details are visible to anyone browsing the site. Your contact details are visible only to families with an active access package. Passport, visa and CV documents are visible only to our team.
  • Service providers that help us run MaidFinder, under agreements that limit their use of your data: payment processors (Telr, PayPal), email delivery, website hosting, and analytics and advertising tools (Google Analytics, Google Ads and Tag Manager, Microsoft Clarity) which only run if you accept the matching cookies.
  • Authorities where the law requires it or to protect rights and safety.
  • We do not sell your personal data.

Some of these providers process data outside the UAE. Where that happens we rely on providers that apply appropriate safeguards, as the PDPL requires.

Cookies

Cookies are small files saved on your device. We use three kinds:

  • Essential (always on): keep you signed in, protect forms from misuse and remember your cookie choice for 6 months.
  • Analytics (only with your consent): Google Analytics and Microsoft Clarity show us which pages help and where visitors get stuck.
  • Marketing (only with your consent): Google Ads measures whether our adverts work and lets us show relevant ones.

You can change your choice at any time with the Cookie settings link here or in the footer of every page. You can also block cookies in your browser, but parts of the site (like signing in) will not work without the essential ones.

How long we keep it

  • Account and profile data: for as long as your account is open. When you close it we delete or anonymise your data, apart from what we must keep by law.
  • Payment and invoice records: for the period UAE accounting and tax rules require.
  • Searches with Aya and thumbs-up or thumbs-down feedback: kept to improve matching, and deleted or anonymised when your account is closed.
  • Technical and analytics data: according to the retention settings we choose with each analytics provider.

Your rights

Under the PDPL you can ask us to:

  • tell you whether we hold your data and give you a copy;
  • correct anything that is wrong or incomplete (families and maids can also edit their details directly in their account);
  • delete your data or close your account, or restrict how we use it;
  • stop using your data for marketing, and object to other uses;
  • withdraw consent you gave earlier (for example for cookies), without affecting what happened before;
  • give you your data in a common format, where that applies.

Email wecare@maidfinder.ae from the address on your account and tell us what you need. We may ask you to confirm who you are first, and we aim to reply within 30 days. If you are not happy with our answer you can complain to the UAE Data Office.

How we protect your data

We use encrypted connections (HTTPS), store passwords only as hashes, limit staff access to what each person needs, restrict who can see uploaded documents, limit repeated sign-in attempts and review our systems regularly. No online service is perfectly secure, so please use a strong, unique password and never share it. We will never email you asking for your password. If a data breach is likely to harm you, we will tell you and the authorities as the law requires.

Children

MaidFinder is for adults. We do not knowingly collect data from anyone under 18. If you think we have, contact us and we will delete it.

Changes to this page and how to reach us

We will post any change to this page and update the date at the top. For anything about these terms or your data, write to wecare@maidfinder.ae, call +971 52 189 3330 (Monday to Sunday, 9:00 am to 6:00 pm), or use our contact form.

Contact us